Explained Answers to Frequently Asked Questions (EAs-FAQs)

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Add an answer to this item eSIM is an embedded SIM or virtual SIM that is provided by a network provider and enabled for DATA only service or DATA, VOICE & SMS services. It functions the way physical SIM works but the difference is the deployment of the eSIM into a Device (Smartphone/tablet/Smartwatch/laptop, etc.) and other devices that support eSIM and some issues of device attachment of the eSIM. It does not need any physical SIM insertion into your SIM compartment like the way a physical SIM is inserted physically into a device. It is installed (virtually inserted)/downloaded automatically into your smartphone/tablet/Smartwatch/laptop by scanning a QR (Quick Response) Code or by typing in an activation code. provided by your network provider. You can also install and activate the eSIM through an Activation Code you may receive from your network provider. .

The VuMe Mobile™ eSIM/SIM is a Global Roaming eSIM /SIM with a Global Coverage on 3G, 4G & 5G (the latter depending on availability and device compatibility) networks in 200+ countries. VuMe Mobile™ eSIM/SIM is enabled for Data service and/or Data, Voice, and Text services. VuMe Mobile™ eSIM/SIM is also enabled for VOICE call (Outgoing and Incoming), SMS, MMS and Social Media Call and Chat through any of the communication mobile apps (such as WhatsApp, Messenger, Telegram, Truecaller, Viber, WeChat, Skype, Whoscall, Tiktok, etc.) installed on your Smartphone/Tablet/ Device.

The VuMe Mobile™ eSIM/SIM as Global Roaming eSIM/SIM could be used virtually anywhere in the world as its covering is 200+ countries including the USA, UK, Canada, Mexico, Brazil, France, Germany, Italy, Spain, Switzerland, Australia, New Zealand, Japan, Malaysia, China, India, Thailand, Indonesia, Philippine, South Africa, Kenya, Nigeria, Ghana, Saudia Arabia, UAE and several other countries.

The VuMe Mobile™ eSIM/SIM could easily be mapped with Phone Numbers (known as DIDs) from 60+ countries which you could use to place and receive calls on the phone number mapped to it the eSIM/SIM. You can also add additional phone numbers from various countries or Local Phone Numbers to the VuMe Mobile™ eSIM/SIM from more than 60 countries including the United States, Canada, Mexico, Brazil, the United Kingdom, France, Germany, Ireland, Spain, Italy, Switzerland and most of Europe, Australia, New Zealand, Japan, India, China, Malaysia, Indonesia, Pakistan, Thailand, and several other countries.

 Once your order for the VuMe Mobile™ eSIM via our automated eSIM Signup Script, your eSIM QR Code along with your its eSIM ICCID number, eSIM internal MSISDN number, your username and default password and Login URL link will be delivered to the email address you used in place the order for the eSIM. The eSIM QR Code will be available in your eSIM Account Self-Care Portal once you log in using the login credentials you will receive after signing up. Right in your eSIM Account Self-Care Portal, you could download the QR Code and scan the QR code with your smartphone/tablet/device and it will install automatically on our phone within a few seconds. 

 No Shipping Requirements. The VuMe Mobile™ eSIM QR (Quick Response) Code will be waiting for you in your newly created eSIM Account Self-Care Portal once you have signed up and it takes less than 10 minutes for you to complete the ordering process. You can scan the QR code with your smartphone/tablet/device and the eSIM will auto be installed on your Smartphone/Tablet/Device. For some reason, if you have difficulties or encounter some technical issues in accessing your eSIM Account Self-Care Portal after successful order, you can contact VuMe Mobile™ Support Team for manual delivery of VuMe Mobile™ eSIM/SIM QR Code to your email. The manual process in delivering the eSIM QR Code to your email may take 12-24 hours for configuration; setup and delivery of the eSIM QR code to you from the time you successfully place the eSIM order. We have easy-to- install-and-up and ready for use User Guides for the VuMeMobile™ eSIM/SIM eSIM. 

 The Rates are the same with the physical SIM and are available on our website. 

 Yes. You will request a new eSIM QR Code and we will send to you and migrate/swap your account details (including the phone number/s) in your previous eSIM to the new eSIM so you can use it with a new device. 

 No. The eSIM technology only allows an eSIM could be used in only one devices type because the eSIM profile will be attached the Device permanently with the Device EID. 

 During signing up for the VuMe Mobile™ eSIM, you have the choice to select a phone number from any of the available 60+ countries with narrowing down to the selection of the state/region/province code and telephone number and that phone number will be mapped to your eSIM. If you want additional or more phone numbers to be mapped to your VuMe Mobile™ eSIM, you will need to request such by contacting VuMe Mobile™ Support Team. 

 Yes, you can have more than one eSIM and up to 20 eSIMs provided by various networks installed in your phone, but you can only use one eSIM at a time or two eSIMs at a time if your phone is a dual-eSIM supported phone and you can switch from one eSIM network provider to another eSIM network provider installed in your phone. 

 The VuMe Mobile™ eSIM is enabled for DATA service and enabled for Data, Voice, and SMS.  

 Yes, the number portability feature is enabled for our eSIM or SIM. But you have to check with your current provider if such is allowable. However, note that there are some requirements for number portability. You can have more than one, two, three or more eSIMs network providers installed on your phone. So, you can also decide to keep your current provider and have VuMe Mobile™ eSIM installed on your phone. 

 Yes, you can have your physical SIM inserted into your Smartphone and also have an eSIM installed in your phone. You can also use any of the network providers – your current provider and the eSIM network provider at any time, but you have to switch from one network to the other when using to place a call, send text and browse. However, you can have priority use in each network in your phone. For example, calls and SMS using your current network provider while for DATA, your eSIM network provider or vice versa. 

 No. Not at the moment with VuMe Mobile™ eSIM/SIM. If there are any changes to this, we will inform all our subscribers accordingly via the email addresses we have on file for their eSIM account with us. However, note that DID Phone Numbers active in your VuMe Mobile™ eSIM/SIM Account do have monthly DID fee payment from £1.20 to £15 monthly fee. 

 The VuMe Mobile™ eSIM is £10 while that of the VuMe Mobile™ physical SIM Card is £13 + Shipping and handling cost, depending on the destination country. 

 Yes, you can cancel your eSIM order within 7 days from the date of your order/subscription while that of the physical SIM Card, you can cancel your order within 30 days from the date of ordering, and return the SIM Card and request for a refund and your refund will be issued to you if you have not started using the eSIM or not delivered to you within our delivery timeline. Please note there is a cancellation, return and refund procedure for both the eSIM and physical SIM Card.  For more information on our cancellation and refund policy, see our Cancellations, Returns and Refund policy link. 

They are the same with our physical SIM. The difference between the physical SIM and eSIM is the deployment method into a Smartphone/Tablet/Laptop or any device that supports eSIM. Physical SIM is inserted physically into a SIM slot in a Smartphone or device while eSIM is virtually inserted (installed) on a Smartphone via QR code.
Please see the full list of devices attached. Click below:

Listing of Smartphone and Devices that support eSIM.

 The following are estimated delivery times specifically for the VuMe Mobile™ eSIM and the VuMe Mobile™ physical SIM Card?” 

 Because it is specifically designed for global use in200+ countries with zero roaming charges and free incoming calls in 120+ countries with the VuMe Mobile™ Softphone unlike local SIMs that are designed mostly for affordable local use but very expensive global use, high roaming charges and limited global coverage when traveling abroad. 

 Yes! 

 With the VuMe Mobile™ ) eSIM/SIM DID Phone Numbers, whether the UK, US or other country DID local phone number mapped to your VuMe Mobile™ eSIM/SIM, you can create a very local presence in the country of your business partner and provide them with your VuMe Mobile™ phone numbers having their country telephone dialing code and even specific state/city/area telephone codes if you subscribe for a DID local phone number for that state/city/area. With this, they would feel more comfortable to call your VuMe Mobile™ and/or DID local telephone number in their country as they may not need to pay a long-distance fee for calling your local phone number if they are on a monthly plan with their telephone network provider as with most businesses in the United Kingdom. With the VuMe Mobile™ eSIM/SIM and/or the DID local phone number subscription, you could have virtual and even physical offices in more than 20 countries worldwide and have local phone numbers subscribed in those countries and you could either integrate and map all these numbers with your VuMe Mobile™ eSIM/SIM or any regular phone number (if your local provider have such features for your phone plan) so you can answer and place calls from and to your business partners from one location anywhere you are in the world. Your office/s moves with you especially with your VuMe Mobile™ eSIM/SIM, and this is possible with the VuMe Mobile™ eSIM/SIM. 

 Absolutely Yes! You can record your own voice message in your VuMe Mobile™ eSIM/SIM for your callers to drop a voicemail if you are not chanced to pick up incoming call or your phone is switched off. This gives your caller confidence that he/she really called your line, heard your voice, and dropped a message. And of course, you can easily later retrieve and listen to voicemails from your email address registered with your VuMe Mobile™ eSIM/SIM Account free of charge or you can retrieve and listen to your voicemails directly from your VuMe Mobile™ eSIM/SIM at an affordable cost.